The network in your clinic plays a similar role to the bones in your body. It helps support the different aspects of the environment and allows them to work together. By supporting the network, we ensure that you can always access your clinical application with ease, speed and efficiency.
One of the biggest frustrations we hear when speaking to potential new clients is the annoying issue of not being able to reach help when needed. If health professionals are not able to work due to IT downtime then this leads to loss of income, annoyed patients and delayed consultations. With Complete IT, we provide access to our Australian engineering desk with high level SLAs. This guarantees efficient and prompt support at all times.
Now more than ever, health businesses rely on technology in order to operate and deliver efficient health services. When it comes to IT support and technology assistance, only fast and reliable options keep your systems secure, available and performing to their optimum level.
We use the latest in monitoring and artificial intelligence technologies to get live updates on your IT. We then proactively fix any issue whilst you keep on delivering healthcare services to your patients.
Get in touch to find out about our different support bundles to suit both your requirements and budget
The network in your clinic plays a similar role to the bones in your body. It helps support the different aspects of the environment and allows them to work together. By supporting the network, we ensure that you can always access your clinical application with ease, speed and efficiency.
Your server, computers, router, monitors and even your keyboard all play a very important part of your technology ecosystem and as such, they are also part of the Complete IT Support SLA. If there comes a time where the hardware fails, send it to us and we will have it repaired or replaced for you.
As part of the Complete IT Support solution, all of our clients enjoy a reliable technology platform as well as an implemented and documented backup and disaster recovery strategy. This means that we implement a platform to ensure that there will never be any data loss, disastrous outages or any other risks associated with the technology. We’ll implement it, support it and maintain it for you.
Whether it’s Medical Director, Bluechip, Best Practice, Medical Director or Genie, we can maintain it, update it and ensure that you and your doctors can access it without difficulty. Any software application that is on your network to fulfil a business task is required to fulfil a a business task is automatically supported and maintained. You never have to worry about what’s in or out of scope from now on.
One of the biggest frustrations we hear when speaking to potential new clients is the annoying issue of not being able to reach help when needed. If health professionals are not able to work due to IT downtime then this leads to loss of income, annoyed patients and delayed consultations. With Complete IT, we provide access to our Australian engineering desk with high level SLAs. This guarantees efficient and prompt support at all times.
All solutions, services and processes that fall under Complete IT Support are in line with industry IT Accreditation requirements (such as the RACGP). Some examples include the need to have passwords on all computers, locked screen savers, onsite/offsite backup strategies and most importantly a document disaster recovery process plan as well as documented IT lifecycle pages.
Browse these resources to get additional information on our different IT Support services.
“Our company is very pleased with the way REND Tech conducts themselves in a dedicated and professional manner. They were brought on board just prior to construction of new hospital and a major IT overhaul. This was a huge project and we had constant support throughout, allowing us to reach the standard we had envisioned. Their support staff continue to impress, with an efficient and expedient response to any issues that arise. We have no hesitation in recommending REND Tech to any business requiring superior IT service.”
“Our business needed a quick, affordable and secure solution that wouldn’t involve the high overhead figures and time involved in setting up a secure in-house server and network. I was so excited to find out that this was exactly what REND could offer us.
Whist taking this step seemed overwhelming at first, it has been relatively simple and is one of the best decisions we’ve made. Since we’ve implemented the cloud, Rob and his support team have been extremely helpful in ensuring that we have all the assistance we need, going above and beyond what I had expected. It’s like we now have a full-time IT staff member on call but for a fraction of the cost”
Whether you outsource your IT or have your own internal IT staff, REND can offer you solutions that help you get the most out of your IT investments.
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