Privacy Policy

Last updated: 04/05/2026

REND Tech Associate (“Rend”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information we collect and handle.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our website, services, and communications.

This policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

REND Tech Associate provides healthcare IT services, infrastructure, cloud platforms, cybersecurity services, and technical support to medical practices and healthcare organisations in Australia.

If you have questions about this Privacy Policy, you can contact us using the details at the end of this document.

2. What Personal Information We Collect

We may collect personal information that is reasonably necessary to provide our services or respond to enquiries.

Information you provide to us

  • Name
  • Email address
  • Phone number
  • Business name
  • Job title
  • Clinic or organisation details
  • Information submitted through contact forms or enquiries

Information collected automatically

When you visit our website we may collect:

  • IP address
  • Browser type and device information
  • Pages visited and website usage data
  • Date and time of visits
  • Referring websites

This information may be collected using cookies, analytics tools, or similar technologies.

Client and service information

When providing IT services we may also collect information required to manage and support client systems, such as:

  • Technical contact information
  • User account information
  • Infrastructure configuration information

Rend does not intentionally collect health information through its website.

3. How We Collect Personal Information

  • When you submit a form on our website
  • When you contact us by email, phone, or other communication channels
  • When you subscribe to updates or marketing communications
  • When you engage Rend to provide services
  • Through website cookies and analytics technologies

4. Why We Collect and Use Personal Information

We collect and use personal information for purposes including:

  • Responding to enquiries
  • Providing IT services and technical support
  • Managing client relationships
  • Improving our website and services
  • Sending service updates or relevant communications
  • Maintaining security and preventing fraud
  • Complying with legal obligations

We will only use personal information for purposes that are reasonably related to the reason it was collected.

5. Disclosure of Personal Information

We may disclose personal information to third parties where necessary to operate our business or deliver services.

These may include:

  • IT service providers and cloud hosting platforms
  • Website analytics and marketing platforms
  • Software providers used to deliver services
  • Professional advisers such as accountants or legal advisers
  • Regulatory authorities where required by law

Some service providers may store data in data centres located outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled in accordance with Australian privacy law.

6. Website Cookies and Analytics

Our website may use cookies and analytics tools to improve performance and understand how visitors use our site.

These technologies may collect information such as:

  • Pages visited
  • Time spent on pages
  • Device and browser information

You can configure your browser to refuse cookies, although some parts of the website may not function properly if cookies are disabled.

7. Data Security

Rend takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

  • Secure hosting environments
  • Access controls and authentication
  • Encryption and network security tools
  • Staff training and internal policies

While we take appropriate precautions, no system can guarantee absolute security.

8. Access and Correction

You may request access to personal information we hold about you and request corrections if it is inaccurate or out of date.

Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe.

In some cases we may decline access where permitted under the Privacy Act.

9. Marketing Communications

We may occasionally send updates or marketing communications related to our services.

You can opt out of receiving marketing communications at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly

10. Third-Party Websites

Our website may contain links to third-party websites.

Rend is not responsible for the privacy practices or content of those external websites. We recommend reviewing their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or technology.

The latest version will always be published on our website.

12. Contact Us

If you have any questions, concerns, or complaints about how we handle personal information, please contact us.

REND Tech Associate
PO Box 417
Pyrmont NSW 2009
Australia

Phone: 1300 792 586
Email: mail@rend.com.au
Website: https://rend.com.aurend.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://rend.com.auwww.oaic.gov.au