It’s very common for an IT department to find themselves supporting a healthcare entity that is not part of their core business. This in turn takes a large part of the department’s resources & stops the team from working on core business services.
With REND Tech & our partner network by your side, you can rely on us to fill in both staffing and the technical gaps in your organisation. Whether you need an onsite team to conduct a short term project or a solution to handle your level 1 calls. We’re here to help.
If your current IT department staff are stretched and you need extra support for a few months just to weather the storm then get in touch. Find out how we helped one insurance provider save over $250K annually from their IT budget.
It’s very common for an IT department to find themselves supporting a healthcare entity that is not part of their core business. This in turn takes a large part of the department’s resources & stops the team from meeting their actual targets. It’s also very common for the executive of that team to outsource this component of the business
Think of us as an external extension of your IT department but without the on-boarding, recruitment or training component.
If you’re a CIO/CTO looking at a more efficient & cost effective IT outsourcing option, let’s chat.
The network in your clinic plays a similar role to the bones in your body. It helps support the different aspects of the environment and allows them to work together. By supporting the network, we ensure that you can always access your clinical application with ease, speed and efficiency.
Your server, computers, router, monitors and even your keyboard all play a very important part of your technology ecosystem and as such, they are also part of the Complete IT Support SLA. If there comes a time where the hardware fails, send it to us and we will have it repaired or replaced for you.
As part of the Complete IT Support solution, all of our clients enjoy a reliable technology platform as well as an implemented and documented backup and disaster recovery strategy. This means that we implement a platform to ensure that there will never be any data loss, disastrous outages or any other risks associated with the technology. We’ll implement it, support it and maintain it for you.
Whether it’s Medical Director, Bluechip, Best Practice, Medical Director or Genie, we can maintain it, update it and ensure that you and your doctors can access it without difficulty. Any software application that is on your network to fulfil a business task is required to fulfil a a business task is automatically supported and maintained. You never have to worry about what’s in or out of scope from now on.
One of the biggest frustrations we hear when speaking to potential new clients is the annoying issue of not being able to reach help when needed. If health professionals are not able to work due to IT downtime then this leads to loss of income, annoyed patients and delayed consultations. With Complete IT, we provide access to our Australian engineering desk with high level SLAs. This guarantees efficient and prompt support at all times.
All solutions, services and processes that fall under Complete IT Support are in line with industry IT Accreditation requirements (such as the RACGP). Some examples include the need to have passwords on all computers, locked screen savers, onsite/offsite backup strategies and most importantly a document disaster recovery process plan as well as documented IT lifecycle pages.
Browse these resources to get additional information on our different IT Support services.
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“Our company is very pleased with the way REND Tech conducts themselves in a dedicated and professional manner. They were brought on board just prior to construction of new hospital and a major IT overhaul. This was a huge project and we had constant support throughout, allowing us to reach the standard we had envisioned. Their support staff continue to impress, with an efficient and expedient response to any issues that arise. We have no hesitation in recommending REND Tech to any business requiring superior IT service.”
“We wanted to implement a technology platform which would support our large and demanding medical centre whilst at the same time, ensure that all of our subtenants had the opportunity to use the same infrastructure if needed.
REND Tech Associates were able to work with our executive & operational team to design & implement a technology ecosystem which would be able to support our business goals and clinical requirements in the short and long term.
We knew our deadlines were difficult to meet and the budget allocated was challenging. I am pleased to say that the project was delivered both on time and within budget.
I would highly recommend all healthcare enterprises who are looking to expand and standardise their technology platforms to get in touch with REND Tech Associates”
Whether you outsource your IT or have your own internal IT staff, REND can offer you solutions that help you get the most out of your IT investments.
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