Disaster Recovery & Business Continuity for Healthcare Providers
When clinical systems go down, patient care and revenue stop. Even short outages can create booking chaos, delayed consults, staff stress and patient dissatisfaction. In healthcare, you need a recovery plan that works quickly and under pressure, not a theoretical document that sits on a shelf. Our disaster recovery solutions for healthcare protect critical clinical systems, patient data and operational continuity in the event of outages, cyber incidents or system failure.
Rend builds practical healthcare disaster recovery and business continuity plans for Australian practices, aligned to commercial intent for business continuity plan. We help you recover systems faster, keep core functions running during incidents, and reduce the impact of outages, failures or cyber events. The focus is operational: what gets restored first, how you keep communicating, and how you return to normal quickly.
Get in touchRend builds practical healthcare disaster recovery and business continuity plans for Australian practices, aligned to commercial intent for business continuity plan. We help you recover systems faster, keep core functions running during incidents, and reduce the impact of outages, failures or cyber events. The focus is operational: what gets restored first, how you keep communicating, and how you return to normal quickly.
Services
Explore our comprehensive service offerings
Managed IT Services for Healthcare
Healthcare Cybersecurity Services
Enterprise Backup & Archiving
Cloud & Hosting for Healthcare
After‑hours support that prioritises clinical impact, fast triage, escalation and restoration.
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Why Rend
Rend helps healthcare organisations reduce downtime with practical disaster recovery and business continuity planning. We align backups to recovery goals, document the steps to restore critical services, and make sure the plan works in real-world conditions. When an incident happens, your team has clarity and a path back to normal operations.
Dedicated Support
Security & Control
End-to-end Service
Compliance
Recovery planning you can rely on under pressure
We begin by defining what recovery needs to look like for your practice, prioritising critical systems and setting practical recovery objectives. This includes clarifying what “minimum viable operations” looks like for reception, clinicians and billing if parts of the environment are unavailable.
Then we implement the technical approach (medical practice backup solutions, replication, failover where appropriate) and document the steps required to restore services. During a real incident, clear instructions reduce delays and remove guesswork, especially when key staff are under pressure.
Finally, we support routine restore testing. Testing is where assumptions get proven (or corrected): missing configurations, untested access paths and dependencies that only become obvious during a restore. Regular testing builds confidence that recovery is achievable and repeatable.
Then we implement the technical approach (medical practice backup solutions, replication, failover where appropriate) and document the steps required to restore services. During a real incident, clear instructions reduce delays and remove guesswork, especially when key staff are under pressure.
Finally, we support routine restore testing. Testing is where assumptions get proven (or corrected): missing configurations, untested access paths and dependencies that only become obvious during a restore. Regular testing builds confidence that recovery is achievable and repeatable.
Achieve IT operational excellence with Rend
If you want to improve reliability, reduce downtime, or get clear advice on next steps, contact Rend for a quick consult.
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Recovery planning that matches clinical reality
A business continuity plan for healthcare has to be practical. It should clearly define what “minimum operations” looks like, which systems must be restored first, and who does what during an incident. We design recovery steps that people can actually follow, even after hours and under pressure.
This is also where clinics gain confidence. When recovery is documented and tested, leadership can make decisions faster, staff know the process, and downtime reduces. The aim is not perfection. It is predictable recovery, clear priorities, and fewer surprises.
This is also where clinics gain confidence. When recovery is documented and tested, leadership can make decisions faster, staff know the process, and downtime reduces. The aim is not perfection. It is predictable recovery, clear priorities, and fewer surprises.
Our Team
Healthcare IT Leaders
Delivering Real Results, Real Impact
Delivering Real Results, Real Impact
Tony Carr
Chairman
Rob Khamas
Group Managing Director
Rend Nashi
Director of HR & Operations
Amanda Smith
Financial Controller
Damien Stephens
Board Advisor
Steve Bayad
Board Advisor
Muhammad Ibrahim
Group Technical Operations Manager
Ifti Azam
National Growth & Partnerships Manager
Minh Tran
Enterprise Account Director
Prashant Subedi
Senior Project Engineer
Ricardo Carerra
Project Engineer
Suren Lama
IT Technical Support Specialist
Testimonials
"Rend transformed our healthcare clinic's IT infrastructure completely. Their team understood our unique challenges and delivered solutions that exceeded our expectations. Patient data security and system uptime have never been better."
Lloyd Adams
Head of Growth - Genea Fertility
Rend Tech has supported Walker Street Doctors for many years. They were enormously helpful in setting up our systems in a way that were user friendly for our practice including remote access.
The systems that Rend Tech had in place protected us from a potential data breach in 2020, and saved the reputation of our practice from going the way of Optus or Medibank. They run online programs for GP owners and managers in cybersecurity. They helped guide us in our cybersecurity policy that we ask our staff to review annually.
Rend Tech recently helped us with our move to new premises. The move was seamless and expertly carried out with the bare minimum of business hours lost. Rend Tech are worth their weight in gold !.
Dr. Nerida McDonald
Principal GP & Founder
"Rend made our transition from Medical Director to Best Practice seamless and stress-free. Our systems were slow and holding us back, but their team not only uplifted our entire IT environment, they managed every aspect of the migration with precision. From conducting multiple trial conversions to working closely with our leadership team, Best Practice, and our third-party software vendors, everything was meticulously planned. The final migration was completed over the weekend, meaning we experienced zero downtime and were fully operational from day one. It truly felt like business as usual for our clinicians and staff, and we couldn’t be happier with the outcome."
Dr. Susan Culhane
Principal GP & Practice Partner
“REND Tech delivered a seamless IT rollout for The Paediatrics Practice, ensuring our systems were fully operational from day one. From network and cloud infrastructure to clinical application setup and security, everything was implemented with precision and aligned to our workflows. Our go-live was truly ‘business as usual’— with zero downtime, no data issues, and immediate access for all users. The planning, coordination with vendors, and attention to detail meant we could focus entirely on patient care from the moment we opened our doors.”
Dr Joe Meredith
Principal Specialist
Frequently asked questions
Find answers to your questions about our insurance coverage options.
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We're here to help you!
What’s the difference between backup and disaster recovery?
Backup stores data. Disaster recovery focuses on restoring services quickly so the clinic can operate. You can have backups and still experience long downtime if recovery is not planned, prioritised and tested.
How often should we test restores?
It depends on change frequency and risk. Many organisations test monthly or quarterly for critical systems. We help you choose a schedule that is practical and meaningful, and aligns to your operational reality.
Can DR reduce the impact of a cyber incident?
Yes. Strong recovery pathways reduce downtime and help restore services safely after containment. DR also supports decision‑making during incidents because you know what can be restored, how quickly, and in what order.
What is "failover" and why is it important?
Failover is the automatic switching to a redundant or standby computer server, system, or network upon the failure of the previously active one. This ensures minimal interruption to critical services like EHR access.
Why are BCDR plans critical for healthcare organisations?
Healthcare organisations are highly dependent on digital technologies. Unplanned downtime can result in compromised patient safety, data breaches, severe financial losses, and regulatory penalties.