Rreducing Outages & Lowering Costs
We delivered a full-scale ICT transformation for a multi-location healthcare provider, improving system reliability, reducing operational costs, and enabling seamless clinical workflows across all sites.
Client
ACME
Vertical
Specialist Healthcare
Project
AWS Migration, Connectivity Overhaul & Clinical Software Conversion
The Business Challenge
Operating across five locations, South Eastern Gastroenterology relied heavily on technology to support clinical workflows. However, their existing environment was creating ongoing operational strain.
Their clinical software was unreliable, resulting in frequent downtime and an average of 20 support calls per week. At the same time, their cloud infrastructure was both expensive and unstable, with outages during peak periods and MPLS costs exceeding $10,000 per month.
These issues were directly impacting productivity, increasing operational costs, and eroding clinician confidence in the systems they depended on daily.
Their clinical software was unreliable, resulting in frequent downtime and an average of 20 support calls per week. At the same time, their cloud infrastructure was both expensive and unstable, with outages during peak periods and MPLS costs exceeding $10,000 per month.
These issues were directly impacting productivity, increasing operational costs, and eroding clinician confidence in the systems they depended on daily.
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The Solution
REND Tech delivered a structured, three-phase transformation designed to minimise disruption while modernising the entire technology ecosystem.
Connectivity Overhaul
Legacy MPLS architecture was replaced with a modern IPSEC solution using AWS VPN Gateway and Cisco Meraki hardware. This delivered fast, stable connectivity across all five locations while eliminating high monthly MPLS costs.
Clinical Software Conversion
All clinical data was migrated from the legacy system into Genie Solutions — a platform better aligned with clinical workflows. This significantly reduced system issues and ongoing support requirements.
Staged AWS Cloud Migration
The organisation was transitioned to a secure AWS environment in carefully managed stages. Each phase included validation and training to ensure continuity of operations. Security was strengthened through AWS Security Groups, snapshot backups, and integrated firewall protection.
Connectivity Overhaul
Legacy MPLS architecture was replaced with a modern IPSEC solution using AWS VPN Gateway and Cisco Meraki hardware. This delivered fast, stable connectivity across all five locations while eliminating high monthly MPLS costs.
Clinical Software Conversion
All clinical data was migrated from the legacy system into Genie Solutions — a platform better aligned with clinical workflows. This significantly reduced system issues and ongoing support requirements.
Staged AWS Cloud Migration
The organisation was transitioned to a secure AWS environment in carefully managed stages. Each phase included validation and training to ensure continuity of operations. Security was strengthened through AWS Security Groups, snapshot backups, and integrated firewall protection.
The Outcome
The transformation delivered immediate and measurable improvements across performance, cost, and scalability.
Key Achievements
* 85%+ reduction in support calls
* 50%+ reduction in IT and infrastructure costs
* Zero downtime during the full migration
* Secure, scalable infrastructure across all five locations
* 50%+ reduction in IT and infrastructure costs
* Zero downtime during the full migration
* Secure, scalable infrastructure across all five locations
Client Impact
The organisation now operates on a stable, high-performance technology stack that supports clinical efficiency, reduces operational overhead, and enables future growth.
Testimonials
"Rend transformed our healthcare clinic's IT infrastructure completely. Their team understood our unique challenges and delivered solutions that exceeded our expectations. Patient data security and system uptime have never been better."
Lloyd Adams
Head of Growth - Genea Fertility